Managed IT Support Services
Let Manage your IT Support Services
Our proactive, continuous service model moves beyond simply fixing issues to preventing them, allowing your team to focus entirely on your core business objectives.
Desktop & Remote Support
We manage the complete functionality of all Desktop and Laptop Configurations, providing both Onsite and Remote troubleshooting for operating system errors, software issues, and performance tuning. Swift resolution is our priority.
Printing and Network Support
Full management and maintenance of your internal Network Support (LAN/WAN) and external connectivity. We ensure reliable functionality for all shared resources, including Printing and peripheral devices.
Application Support
Dedicated support for all business-critical applications, including customized software and commercial off-the-shelf programs. We handle installation, configuration, updates, and user troubleshooting.
Email & Cloud Management
Expert administration of your critical cloud services: Google Workspace Management (Gmail, Docs, Drive) and Microsoft 365 Management (Exchange, Word, Excel, SharePoint). We handle user accounts, security, and licensing.
Software Maintenance & Security
Proactive installation of all necessary Software Maintenance updates, patches, and version control. We manage Computer Security Licensing (antivirus, endpoint protection) to ensure all systems are compliant and protected against evolving threats.
Employee Onboarding
Seamless process management for integrating new hires, including New Employee Onboarding, device provisioning, account setup, access control, and ensuring immediate productivity. We also handle the secure offboarding of departing staff.
Hardware Servicing & Provision
Regular Hardware Servicing and health checks to prolong the life of your equipment. We manage IT Devices Provision, ensuring you have the right, up-to-date technology when and where you need it.
Operating System Setup
Comprehensive Operating System deployment, including fresh Windows Installations, system upgrades, and configuration standardization across all devices.
Training for Staff on Digital Tools
Focused, hands-on Training for Staff on Digital Tools and security best practices to maximize employee proficiency with your business applications and systems, reducing user-related errors.
The Selby Technology Advantage: Free Client IT Helpdesk
Swift Response Guarantee: Our commitment is to acknowledge and begin working on your IT issues with a swift response in less than 30 Minutes during your work hours, ensuring minimal disruption to your productivity.
Centralized Tracking: All support requests from a forgotten password to a network outage are logged, prioritized, and tracked using a unique ticket system, ensuring no issue is ever lost and allowing real-time status updates for your employees.
Proactive Management: Data collected via the helpdesk allows us to identify recurring problems and implement proactive, permanent solutions across your organization, moving you from a reactive break-fix model to a state of continuous operational excellence.
To cater to diverse organizational needs, our Free Client IT Helpdesk is structured into three distinct support packages:
Akwaaba Support
Startups and NGOs
- ✅ 30-Minute Response Guarantee
- ✅ Email-Based Ticket Submission
- ✅ Remote Desktop Support
- ✅ Basic Network Troubleshooting
- ✅ Password Reset Assistance
- ✅ Software Installation Guidance
- ✅ Basic Printer Setup
- ❌ Monthly IT Performance Report
- ❌ Dedicated Account Manager
- ❌ 24/7 Emergency On-Call Support
Obra Pa Support
Medium and Large Organizations
- ✅ 20-Minute Response Guarantee
- ✅ Email-Based Ticket Submission
- ✅ Remote Desktop Support
- ✅ Advanced Network Troubleshooting
- ✅ Password Reset Assistance
- ✅ Software Installation & Configuration
- ✅ Printer & Peripheral Management
- ✅Monthly IT Performance Report
- ✅ Dedicated Account Manager
- ❌ 24/7 Emergency On-Call Support
Golden Support
International Organizations
- ✅ 30-Minute Response Guarantee
- ✅ Email-Based Ticket Submission
- ✅ Remote Desktop Support
- ✅ Basic Network Troubleshooting
- ✅ Password Reset Assistance
- ✅ Software Installation Guidance
- ✅ Basic Printer Setup
- ✅ Monthly IT Performance Report
- ✅Dedicated Account Manager
- ✅ 24/7 Emergency On-Call Support
Akwaaba Support
Startups and NGOs
- ✅ 30-Minute Response Guarantee
- ✅ Email-Based Ticket Submission
- ✅ Remote Desktop Support
- ✅ Basic Network Troubleshooting
- ✅ Password Reset Assistance
- ✅ Software Installation Guidance
- ✅ Basic Printer Setup
- ❌ Monthly IT Performance Report
- ❌ Dedicated Account Manager
- ❌ 24/7 Emergency On-Call Support
Obra Pa Support
Medium and Large Organizations
- ✅ 20-Minute Response Guarantee
- ✅ Email-Based Ticket Submission
- ✅ Remote Desktop Support
- ✅ Advanced Network Troubleshooting
- ✅ Password Reset Assistance
- ✅ Software Installation & Configuration
- ✅ Printer & Peripheral Management
- ✅Monthly IT Performance Report
- ✅ Dedicated Account Manager
- ❌ 24/7 Emergency On-Call Support
Golden Support
International Organizations
- ✅ 30-Minute Response Guarantee
- ✅ Email-Based Ticket Submission
- ✅ Remote Desktop Support
- ✅ Basic Network Troubleshooting
- ✅ Password Reset Assistance
- ✅ Software Installation Guidance
- ✅ Basic Printer Setup
- ✅ Monthly IT Performance Report
- ✅Dedicated Account Manager
- ✅ 24/7 Emergency On-Call Support